FAQs Archive - Page 2 of 6

Q: What can I do if my order has not arrived or is late?

If your order shipment is late or delayed, the first step is to check the email we sent with your tracking number to see where it is. At the shipping company's website you will be able to view the status and location of your delivery. Here you can also lodge an enquiry directly with the shipping company if there is a delay or other issue. If you did not receive our tracking email or would like further assistance with your delivery, please email us here for support.

Q: Why does my order have GlycoPlus packing and not GcMAFplus®?

Sometimes we use GlycoPlus labels on our products to help expedite delivery in certain countries. If you received GlycoPlus packaging please know that all the ingredients (including the GcMAF) are 100% exactly the same as advertised on our website, only the label and packaging is different.

Q: How can I pay for my order?

You can pay for your order online using your credit card in the secure form at checkout. We accept all major credit cards and this is securely processed using our Secure Merchant. We no longer accept PayPal, credit card only.

Q: What countries do you send orders to?

We ship to all countries worldwide with a few exceptions due to COVID-19 events affecting local postage networks. You can view an updated list of which countries we currently can not send to at our payment & delivery info page .

Q: I am having troubles completing checkout - can you help?

On the checkout page you need to make sure all fields are filled in (email, country, phone etc.) and to check the box at the bottom of the form that you agree to the terms & conditions to be able to continue to the 'Review Order' screen. If any of these fields are empty or invalid (e.g. there is a space in your email address) you will need to correct these first to continue. For assistance please open a live chat in the bottom right hand corner of this page, or contact us here.

Q: Do you offer wholesale or distributor accounts?

Yes. If you own a business or practice and would like to inquire about wholesaling our products please email us here . Please include information about your business and how you plan to sell the products in the email to assist the process, thanks.

Q: What do you use to make your GcMAF?

All GcMAFplus products are made and sent from Australia. Our [...]

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