Shipping & payment info

Shipping rates, delivery information and payment options.

Manufactured in an Australian GMP ISO22716 certified facility using strict quality-control standards.

Shipping, Returns & Refund Policy

All online orders are dispatched from Australia using Australia Post or DHL Express.

At checkout you can choose from the available shipping options.

All prices displayed on this website are shown in United States Dollars (USD) unless an alternative currency has been selected.

Order Processing

Orders are generally processed and dispatched within 24–48 business hours (Monday to Friday, excluding public holidays).

Orders received on weekends or public holidays will be processed on the next business day.

Once an order has been dispatched, customers will receive a shipping confirmation email together with tracking information (where applicable).

Every order is carefully packed prior to dispatch to help ensure products arrive safely and in excellent condition.

Order Confirmation

Once your order has been successfully placed, an order confirmation email will be sent to the email address provided during checkout.

Customers should review their order confirmation and contact us promptly if they believe any information is incorrect.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Customers can use the tracking number provided to monitor the progress of their shipment through the relevant courier’s tracking system.

If you require any assistance tracking your shipment, please contact our customer support team.

Signed Delivery

All customer orders are shipped using tracked delivery services that require a signature upon delivery wherever available.

Signature confirmation helps verify successful delivery and assists in reducing lost deliveries and delivery disputes.

If the recipient is unavailable, the courier may leave instructions to arrange redelivery or collection in accordance with the courier’s delivery procedures.

Customs Duties & Import Charges

International orders may be subject to customs inspections, import duties, taxes or other charges imposed by the destination country.

These charges are determined by the relevant customs authority and remain the responsibility of the customer.

ARCHON BIOTECH PTE LTD has no control over these charges and cannot predict their amount.

Customers are encouraged to check their local customs requirements before placing an order.

Incorrect Shipping Information

Customers are responsible for ensuring that the shipping address provided at checkout is complete and accurate.

If an incorrect or incomplete address is supplied, delivery delays or additional shipping charges may occur.

Please contact us as soon as possible if you need to amend your shipping details after placing an order. While we will make every reasonable effort to assist, we cannot guarantee that changes can be made once an order has been processed or dispatched.

Lost or Delayed Shipments

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.

We will investigate the shipment with the relevant shipping provider and keep you informed throughout the process.

If a shipment is confirmed as lost by the shipping provider, we will work with you to provide an appropriate resolution.

Damaged Items

If your order arrives damaged during transit, please contact our customer support team as soon as possible after receiving your shipment.

To assist with our investigation, please include:

• Your order number.

• Photographs of the damaged product.

• Photographs of the external packaging (where applicable).

We will review the information provided and, where appropriate, arrange a replacement product or another suitable resolution.

Returns & Refunds

Due to the nature of our products, we do not accept returns once an order has been shipped.

Refunds are generally not available once an order has been dispatched, except where:

• The product is damaged during transit.

• The shipment is confirmed as lost following investigation with the shipping provider.

• A refund is required under applicable consumer protection laws.

Where appropriate, we may provide a replacement product or another suitable resolution following our review of the circumstances.

Approved refunds will be processed using the original payment method.

If you believe there is an issue with your order, please contact our customer support team promptly so that we can investigate and assist you.

Payment Information

Payments made through this website are processed using secure payment processing services.

We do not store customers’ payment card details on our website.

If a payment cannot be authorised or is declined by the customer’s card issuer or payment provider, the order will not be processed until successful payment has been received.

Customers will receive an order confirmation email once payment has been successfully processed.

Company Information

This website is owned and operated by ARCHON BIOTECH PTE LTD, a company incorporated in the Republic of Singapore.

Registered Office

ARCHON BIOTECH PTE LTD

1 RAFFLES PLACE, #20-02

ONE RAFFLES PLACE

SINGAPORE 048616

If you have any questions regarding shipping, returns or refunds, please contact us using the contact details provided on our website.

Shipping rates & delivery times

 

 

Method Region/s Del. Time Cost Free Shipping
AusPost Express Satchel Australia 2-3 days $13 Orders $300+
AusPost Int’l Express International 14-21 days $20 Orders $300+
DHL International Courier International 5-8 days $90 for 1st item
+$10 each other item		 N/A

* Delivery times are estimates and may be subject to longer times due to postal system delays at certain times.

Country exclusions & limitations

Due to current localized postal & regulatory issues we are not able to send orders to the following countries. As these situations change, we will update this page regularly, so please be sure to check back if this affects you.

Countries we cannot ship to via any method

  • Belarus
  • Brazil
  • India
  • Mexico
  • Russia
  • Spain
  • Thailand
  • Turkey

Countries we can only ship to via DHL (no AusPost)

  • Africa
  • Denmark
  • Estonia
  • France
  • Germany
  • Guam
  • Ireland
  • Israel
  • Italy
  • Kazakhstan
  • Kyrgyzstan
  • Poland
  • Slovenia
  • Sweden
  • Switzerland
  • Tajikistan
  • Turkmenistan
  • Ukraine
  • Uzbekistan

Frequently asked shipping questions

Yes. Once your order is dispatched you will be sent an email containing a number and link to track the status of your order.

All orders are shipped from our Australian manufacturing facility. For this reason the dispatch and delivery times will be subject to local Australian Eastern Standard Time (AEST).

All orders made before 10am AEST Monday – Friday will be shipped same-day, otherwise they will leave the next business day.

Unfortunately it is quite expensive to ship from Australia to overseas locations via DHL’s fastest International Courier service. This being said, it is by far the quickest option out of any courier service for overseas orders from Australia. DHL also uses their own customs facilities in most countries, so it generally clears quicker.

Generally yes, however due to COVID there may be instances in certain countries where contact-less delivery is required and you will not have to sign. In such cases the courier will take a photo of the delivered item as proof of delivery.

Although this is extremely rare, in the even your order is lost or damaged, we will send a replacement order free of charge. To do so, we require you to email us photos of the damaged product/s, or to have lodged an inquiry with DHL or AusPost and received confirmation from them the delivery is lost. We may also require for you to return the damaged products, or lost order which may end up arriving in the future, back to us after we arrange return delivery from our end.

Sometimes the automatic tracking email we send may end up in your junk mail folder. Please check your junk mail and add admin@gcmafplus.com to your list of safe senders.

For most orders there are usually no additional customs fees, duties or other charges. Sometimes for larger orders and specific countries there may be some small fees, in which case you will be responsible for paying these. We do everything we can on our part to help ensure there are no fees.

Yes. For all international orders we will fill out and provide all the forms required for customs. You do not have to do anything in advance. In the event customs requires additional information from your end, they will contact you and you can then provide them with what they need.

Payment methods & policies

Frequently asked questions regarding payment

Assuming you have entered your card details in correctly, the most common reason you may get an error at checkout is because your bank has not enabled your card for overseas purchases, specifically from Singapore where our merchant is located. Please call your bank and ask them to remove any overseas blocks and recommence checkout. If the error persists, please double check you have entered the correct details, and that you are using a VISA, Mastercard or Discover card which are the only card types we accept.

You need to make sure every field on the checkout form is filled out correctly to ensure you can proceed to the payment screen. This includes common issues such as:

  • Not entering a correct email address – or having blank spaces before/after your email address
  • Your post/zip code does not match the state/province you have chosen
  • You have not agreed to the terms & conditions box at the bottom of the checkout form
  • You have not selected your country from the dropdown list to populate the relevant state/province fields
  • Your destination country is on our list of places we can not send to, therefore it will not appear in the country list
  • You have missed or left blank a required field

No, we do not accept PayPal sorry. You can pay via credit card instead.

You do not need a coupon code to order. From time to time we run special promotions to our newsletter subscribers with special coupon codes. Please subscribe to our newsletter at the bottom of this page to receive such emails.

Once we have shipped your order we do not offer refunds under any circumstance. Due to the high costs involved in both production and shipping of our products, we are unable to accept refunds. For this reason please make sure you choose the right product/s and fill in your details at checkout correctly. In the event your order arrives damaged or faulty, we will happily resend replacement stock at no additional cost.

All transactions on your statement will be listed as GLYCOPLUS SINGAPORE 

Of course, yes. All your card and personal details are protected by our website SSL certificate and 3DS encrypted technology from our payment processor FiserV.