How long does delivery take?
Depending on where you live and which shipping option you [...]
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Do you offer refunds?
No. Once your order is dispatched we do not issue [...]
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What do I put in the ‘Coupon Code’ box at checkout?
This field is optional so please leave it blank if [...]
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Can I track my order after you send it?
Yes. When we dispatch your order we will send an [...]
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Will I have to pay customs fees, duties or taxes for my order?
Generally there are no customs fees for orders to most [...]
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What can I do if I forgot my account password?
You can reset your website account password with your email [...]
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Do I need an account on your website to place an order?
No. You do not need an account on our website [...]
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What happens if the products in my order arrive damaged or faulty?
Although we securely pack all orders with protective packaging, if [...]
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When will you send my order?
All orders made on a business day before 9am (Australian [...]
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Why are all your products in US dollars (USD)?
Even though we are based in Australia, our customers come [...]
